Customer Service
With SUSS, you have a committed partner at your side for the entire life cycle of your machinery. Our range of services begins with the installation and startup of the systems including user training. Once systems are integrated in the customer’s environment, the comprehensive line of SUSSrvices provides consistent support. Long life cycles are very common for our equipment. This makes preventive maintenance programs all the more important, as well as reliable spare parts systems, warranty extensions and system upgrades. And last but not least: we buy back your used equipment at fair market prices.
SUSS maintains service locations in all areas of the globe. Having a local contact person is essential in an industry where downtime is costly. Our Customer Care Center responds quickly with competent help. The qualified staff of our local support teams provides you with individual advice and is also your guarantee of seamless communication with the production plant. Your process technologies are supported with further development at our regional application laboratories, which are equipped to the most advanced standards.
Spare Parts
Obtaining spare parts quickly is especially in the interests of our customers. SUSS consequently places great emphasis on optimum management of spare parts. Our central Customer Care Centers are your first point of contact for service inquiries and spare parts orders. Ordering processes run on the globally uniform SAP platform, ensuring transparent ordering. Our service locations serve as regional warehouses for spare parts, while the management of optimum inventory levels takes place at the central production plants. These processes, based on the “vendor-managed inventory” principle, guarantee that all critical components are available in every region.
SUSS’s system-oriented quality management process is certified to ISO 9001.
Additional services:
- Quality control
- Repairs
- Refurbished spare parts
Process Development
As a company in the semiconductor industry, we work with our customers in a complex technological environment. We are committed to providing competent advice and ensuring that, supported by our products, our customers are able to successfully compete in their markets. In order to meet the need for process support and feasibility studies, SUSS maintains a series of application laboratories worldwide. Highly qualified process experts are available at our production sites as well as at our regional sales and service locations. As a result of many years of experience, our engineers have become competent partners for our customers, supporting them with solutions for complex challenges.
Fields of activity:
- Product demos
- Feasibility studies
- Startup of semiconductor processes on newly installed equipment
- Process optimization
In order to provide detailed answers to specialized questions raised by our customers, SUSS works closely with leading research institutes to supplement our in-house application laboratories. This link with research and science is an important innovation driver at SUSS.
Service Locations
Germany
SUSS MicroTec Solutions
GmbH & Co. KG
Schleißheimer Straße 90
85748 Garching
Germany
Oberschleißheim / Germany
SUSS MicroTec ReMan GmbH
Mittenheimer Str. 60
85764 Oberschleißheim
Germany
Sternenfels / Germany
SUSS MicroTec Solutions
GmbH & Co. KG
Ferdinand-von-Steinbeis-Ring 10
75447 Sternenfels
Germany
The Netherlands
SUSS MicroTec Netherlands B.V.
Marinus van Meelweg 2
5657EN Eindhoven
The Netherlands
USA
SUSS MicroTec Inc.
2520 Palisades Drive
Corona, CA 92882
USA
USA
SUSS MicroTec Inc.
458 Hurricane Ln
Suite 100
Williston, VT 05495
USA
China
SUSS MicroTec (Shanghai) Co. Ltd.
Room 3703, LL Land Plaza
580 Nanjing West Rd.
200041 Shanghai
China
Japan
SUSS MicroTec KK
BENEX S-3 5F
3-20-8 Shin-Yokohama, Kohoku-ku
Yokohama, Kanagawa
222-0033 Japan
Korea
SUSS MicroTec Korea Co., Ltd.
202, 54 Metapolis-ro,
DongtanParagon 2,
Hwaseong-city, Gyeonggi-do,
18455 South Korea
Singapore
SUSS MicroTec (Singapore) Pte Ltd
21 Bukit Batok Crescent,
Wcega Tower, #05-70
Singapore 658065
Taiwan
SUSS MicroTec (Taiwan) Co., Ltd.
7F, No. 7, Li-Hsin 3rd Rd., Hsinchu Science Park, Hsinchu, 300094
Taiwan
Andorra
SMA - Suministro De Materiales Y Asistencia S.L.
C/Caracas 6, Tres Cantos
28760 Madrid
Spain
Australia
Coltronics Systems Pty., Ltd.
Unit 6, 15 Meadow Way,
Banksmeadow. NSW 2019
Australia
Belgien
Electron Mec s.a.r.l.
Sebastiaan CALLIGARICH
c/o Auditea, Batiment l’Imperial
2, rue A. B. Roupé, Zac de Champfeuillet
38500 Voiron
France
China
Inkjet Printing / PCB only
Smart Source Innovation Technology Ltd.
Room 809, Building 2, Hui Rong Plaza, No. 21 Cheng Ji Road, SND, Suzhou, Jiang Su province
P.R.C.
EMEA
Inkjet Printing - PCB (Digital Soldermask) only
Adeon Technologies
Weidehek 26
Industrial Area Haagse Beemden # 4530
NL-4824 AS Breda
The Netherlands
Finland
Inseto Europe Ltd.
1 Kneller Villas
Courthouse Road
Fermoy CO Cork
Ireland
France
Electron-Mec S.a.r.l
c/o Auditea, 63 Bd Denfert Rochereau,
38500 Voiron
address for deliveries:
Electron-Mec S.a.r.l c/o Emergence
121 Rue d'Aguesseau
9200 Boulogne-Billancourt
France
Greece
International Technology Corporation
Leonidas PENNOS
Mantineias 42 - PC 54 644
Thessaloniki
Greece
Hong Kong
Micro-Power (H.K.) Semiconductor Ltd.
Unit 6, 12/F,
Harry Industrial Building,
49-51 Au Pui Wan Street,
Fotan, Shatin, New Territories,
Hong Kong
India
Indo French High Tech Equipment
308, 3rd Floor, Woodrow Building, Veera Desai Road, Andheri (West)
Mumbai - 400 053
India
India
OMScientific Private Limited
A/2 Runwal Paradise, Right Bhusari Colony,
Paud Road, Kothrud,
Pune 411038, India
Ireland
Inseto Europe Ltd.
1 Kneller Villas
Courthouse Road
Fermoy CO Cork
Ireland
Israel
PicoTech
20 Hamagshimim St.
PO Box 7262
49170 Petach Tikva
Israel
Italy
Electron mec s.r.l.
Via degli Abeti, 17/7
20064 Gorgonzola (MI)
Italy
Japan
Kanematsu PWS LTD.
925 Nippa, Kohoku-ku
Yokohama, Kanagawa
223-0057 Japan
Liechtenstein
Hilpert electronics AG
Täfernstrasse 29
CH-5405 Baden-Dätwil
Switzerland
Switzerland
Hilpert electronics AG
Täfernstrasse 29
CH-5405 Baden-Dätwil
Switzerland
Luxemburg
Electron Mec s.a.r.l.
Sebastiaan CALLIGARICH
c/o Auditea, Batiment l’Imperial
2, rue A. B. Roupé, Zac de Champfeuillet
38500 Voiron
France
Malaysia
ZMC Technologies Pte. Ltd.
No. 1-3-23, Krystal Point 2, Lebuh Bukit Kecil 6, Bayan Lepas
11900 Penang
Malaysia
Norway
Inseto Europe Ltd.
1 Kneller Villas
Courthouse Road
Fermoy CO Cork
Ireland
Philippines
ZMC Technologies (Phils) Inc.
South Center Tower, Unit 503, 5th Floor, 2206 Market Street, Madrigal Business Park, Alabang 1770
Muntinlupa City
Philippines
Portugal
SMA - Suministro De Materiales Y Asistencia S.L.
C/Caracas 6, Tres Cantos
28760 Madrid
Spain
Sweden
Inseto Europe Ltd.
1 Kneller Villas
Courthouse Road
Fermoy CO Cork
Ireland
Spain
SMA - Suministro De Materiales Y Asistencia S.L.
C/Caracas 6, Tres Cantos
28760 Madrid
Spain
South Africa
Saetra (Pty) Ltd
Route 21 Corporate park,
Irene, 0157, Centurion
South Africa
Taiwan
Inkjet Printing - Printed Electronics, Displays
MOS Technology Inc.
13F.-6,No. 100, Sec.1, Jiafeng 11th Rd.,
Zhubei City
sinchu County 30273
Taiwan
Taiwan
Inkjet Printing
Gredmann Group
Ms. Felicia Huang
105 9F, No. 170, Sec.3, Min Chuan E. Road, Songshan Dist.,
Taipei City
Turkey
MEMS Dis Ticaret Ltd. Sti.
Alacaatlı Mah.
3346 Cadde No 12 / 13
06810 Cankaya - Ankara
Turkey
United Kingdom
Inseto (UK) Limited
Unit 25 Focus Way, Andover, SP10 5NY
United Kingdom
USA
Inkjet Printing - LP50 only
Integrity Industrial Inkjet Integration, Inc.
16 Airpark Road
W. Lebanon, NH 03784
United States
USA
Inkjet Printing - PCB (Digital Soldermask) only
International Electronic Components Inc.
809 Aldo Avenue, Unit 104,
Santa Clara, California 95054
United States